Return eligibility
Unused items may be returned within 30 calendar days of delivery. Items must include original tags.
Approved · valid from 2026-01-01Each article was valid from 1 January 2026 and had no expiry date during the synthetic ticket run. The co-pilot can draft only from a relevant approved article. Every reply stays neutral about gender, body, relationships, and who will use a product unless the customer provides that information. Financial, action, safety, legal, security, sensitive-data, and unsupported requests remain with a person.
Final sale items
Items marked final sale are not eligible for return unless they arrive damaged.
Approved · valid from 2026-01-01Delivery estimates
Delivery estimates are not guarantees. A delayed package can be investigated after the carrier estimate has passed by two business days.
Approved · valid from 2026-01-01Address changes
An address change can be requested only before fulfillment begins. Support must not promise that the carrier can redirect a shipped package.
Approved · valid from 2026-01-01Refund timing
Approved refunds are returned to the original payment method. Processing may take 5 to 10 business days after approval.
Approved · valid from 2026-01-01Order cancellation
Cancellation can be requested before fulfillment begins. Support must check order status and cannot guarantee cancellation.
Approved · valid from 2026-01-01Sizing guidance
Use the product size chart as the approved reference. If measurements fall between sizes, support may explain the difference but must not guarantee fit.
Approved · valid from 2026-01-01Damaged item review
Ask for the order reference and clear photos of the item and packaging. A person must review the evidence before offering a replacement or refund.
Approved · valid from 2026-01-01