[ { "feedback_id": "FB-0001", "themes": [ "Product Quality" ], "subtheme": "Seam failure after one use", "sentiment": "Negative", "priority": "High", "customer_intent": "Complaint", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "A costura soltou", "reasoning_note": "The comment describes a seam coming apart after one wear; it does not establish the cause.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0002", "themes": [ "Customer Support" ], "subtheme": "Helpful response", "sentiment": "Positive", "priority": "Low", "customer_intent": "Praise", "actionability": "Informational", "confidence": null, "evidence_excerpt": "answered quickly and solved my question", "reasoning_note": "Both response speed and resolution are praised.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0003", "themes": [ "Needs Review" ], "subtheme": "Unclear", "sentiment": "Neutral", "priority": "Low", "customer_intent": "Unclear", "actionability": "Needs Review", "confidence": null, "evidence_excerpt": "It was fine, I guess.", "reasoning_note": "Qualified approval gives no operational topic and is too vague for a confident sentiment decision.", "review_reasons": [ "Ambiguous sentiment and unspecified topic" ], "review_required": true, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0004", "themes": [ "Returns and Refunds" ], "subtheme": "Return instructions", "sentiment": "Negative", "priority": "Medium", "customer_intent": "Complaint", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "could not understand how to start a return", "reasoning_note": "The obstacle is understanding the return process, not a confirmed refund delay.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0005", "themes": [ "Product Information" ], "subtheme": "Appearance expectations", "sentiment": "Positive", "priority": "Low", "customer_intent": "Praise", "actionability": "Monitor", "confidence": null, "evidence_excerpt": "color and embroidery look even better in person", "reasoning_note": "The customer compares appearance with expectations; this is not evidence of fabric durability.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0006", "themes": [ "Fit and Sizing" ], "subtheme": "Size chart mismatch", "sentiment": "Negative", "priority": "Medium", "customer_intent": "Complaint", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "much smaller than the size chart suggested", "reasoning_note": "Reported fit disagrees with the chart; measurements still need verification.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0007", "themes": [ "Pricing and Value" ], "subtheme": "Value relative to fabric", "sentiment": "Mixed", "priority": "Medium", "customer_intent": "Complaint", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "design is beautiful, but the price feels high for the fabric", "reasoning_note": "Praise for design coexists with concern about value; no material defect is established.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0008", "themes": [ "Product Information", "Delivery", "Product Quality", "Customer Support" ], "subtheme": "Multiple issues", "sentiment": "Mixed", "priority": "High", "customer_intent": "Complaint", "actionability": "Needs Review", "confidence": null, "evidence_excerpt": "Love the style, but delivery was late and the sleeve tore; support was kind though.", "reasoning_note": "Positive style and support comments coexist with a late delivery and torn sleeve. Separate owners need to review the issues.", "review_reasons": [ "Multiple operational issues" ], "review_required": true, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0009", "themes": [ "Product Information" ], "subtheme": "Missing fabric details", "sentiment": "Neutral", "priority": "Medium", "customer_intent": "Question", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "Is this fabric lined and does it stretch?", "reasoning_note": "The customer requests lining and stretch facts; neither answer is supplied.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0010", "themes": [ "Fit and Sizing" ], "subtheme": "Accurate size chart", "sentiment": "Positive", "priority": "Low", "customer_intent": "Praise", "actionability": "Informational", "confidence": null, "evidence_excerpt": "measurements matched the size chart exactly", "reasoning_note": "The comment explicitly reports agreement with the chart.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0011", "themes": [ "Delivery" ], "subtheme": "Late delivery", "sentiment": "Negative", "priority": "Medium", "customer_intent": "Complaint", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "four days after the promised date", "reasoning_note": "A delay is reported relative to a promise, but carrier fault cannot be inferred.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0012", "themes": [ "Website Experience" ], "subtheme": "Checkout interruption", "sentiment": "Negative", "priority": "Medium", "customer_intent": "Complaint", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "Checkout kept refreshing and I had to enter my address twice.", "reasoning_note": "Repeated page refresh caused re-entry; no payment failure is stated.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0018", "themes": [ "Delivery" ], "subtheme": "Late delivery", "sentiment": "Negative", "priority": "Medium", "customer_intent": "Complaint", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "quatro dias depois do prazo", "reasoning_note": "The Portuguese comment reports arrival four days after the deadline.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0020", "themes": [ "Product Quality" ], "subtheme": "Seam failure after one use", "sentiment": "Negative", "priority": "High", "customer_intent": "Complaint", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "stitching came loose after one wear", "reasoning_note": "The customer describes a seam failure, not a sizing problem.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0035", "themes": [ "Product Information" ], "subtheme": "Missing fabric details", "sentiment": "Neutral", "priority": "Medium", "customer_intent": "Question", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "O tecido tem forro e elasticidade?", "reasoning_note": "The Portuguese question asks about lining and stretch, without providing those facts.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0052", "themes": [ "Website Experience" ], "subtheme": "Checkout interruption", "sentiment": "Negative", "priority": "Medium", "customer_intent": "Complaint", "actionability": "Actionable", "confidence": null, "evidence_excerpt": "O checkout recarregou e precisei digitar o endereço duas vezes.", "reasoning_note": "The Portuguese comment reports refresh and duplicate address entry.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" }, { "feedback_id": "FB-0069", "themes": [ "Fit and Sizing" ], "subtheme": "Accurate size chart", "sentiment": "Positive", "priority": "Low", "customer_intent": "Praise", "actionability": "Informational", "confidence": null, "evidence_excerpt": "medidas corresponderam exatamente à tabela", "reasoning_note": "The Portuguese comment confirms the measurements matched the chart.", "review_reasons": [], "review_required": false, "human_decision": "PENDING", "processing_status": "AI_PROPOSED", "prompt_version": "feedback-codex-2.0" } ]